Category Archives: Consumer Protection

Posts on consumer protection laws and related concerns.

My Identity Was Stolen!

On August 14, 2013, I received a call from the Citibank fraud department, asking if I had authorized anyone from Lockheart, Texas to be an “authorized user” on my Citi credit card account. Apparently, the last name of the erstatz authorized user was “Lopez.” I told them that I had not authorized anyone to use my credit card account. The people at Citi were great, actually, and helped me report the identity theft to the three credit bureaus, who put an extra layer of security on my account.

It appears that my personal information is in the possession of several fraudsters. Citibank contacted me on August 23 and told me that someone attempted to open a Wyndham Rewards credit card with Barclay bank. I contact Barclay, and they sent me the application. The person who attempted to open the Wyndham card would have added “Barbara Crislip” as an authorized user on the fraudulent account. I’m not saying that Ms. Crislip is the identity thief–for all I know it is a fake name or Ms. Crislip is somehow an unwitting victim as well. The IP address on the application indicates that applicant was using America Online, and likely in the North Dakota/Kansas area.

If anyone has any more information on Barbara Crislip, I’d love to hear it. A google search did not turn up anything beyond a couple of facebook accounts of middle-aged women.

World of Warcraft may be reading your browser history

I play World of Warcraft, a popular online multiplayer sword-and-sorcery game, on a Mac. I also run Little Snitch, a Mac program that alerts the user when another program attempts to make a connection over the Internet, whether incoming or outgoing.

Yesterday, I was shopping online for some new dog food and I read an article on Time.com. If I remember correctly, I had the browser open when I launched the World of Warcraft program. Little Snitch then notified me that the World of Warcraft launcher attempted to contact www.petsmart.com and www.time.com, both of which I had visited with my browser a few hours before.

I reviewed the World of Warcraft terms of use, but I couldn’t find anything that would allow them to read my browser history. Specifically, I focused on the “Acknowledgments” section of the ToU, which discusses disclosing personal information at the request of law enforcement and for the safety of the user. I have an email out to privacy@blizzard.com, so I’ll update if I get any information.

Is anyone else concerned about this?